Many businesses face the challenge of integrating multiple communication network infrastructures, working with legacy systems, complying with industry regulations, while ensuring that the business remains operative and competitive.
1st Communications have a number of Technical Solutions that are designed to help your organisation cope in the constantly changing marketplace.
Organisations today need reliable and secure communication tools to interact with employees, customers and business partners. Converged Communications, the convergence of voice, video and data over Internet Protocol (IP), provides new ways for companies to connect, communicate and collaborate. More on Migrating to Converged Communications »
Effective mobile communications are a commercial necessity in this day and age as they have the effect of making your employees more productive and making your business more efficient. In addition, they help ensure that you satisfy your customers again and again. More on Supporting Mobile Users »
Contact Centre Solutions and applications have transformed the way that business communicates with their customers in an increasingly competitive marketplace. In order to offer the best levels of service, contact centers require solutions that address the unique needs of business across all vertical markets, that can be implemented easily and efficiently and which provide excellent reporting, forecasting and management tools. More on Introducing Contact Centres »
Unified Communications is the convergence of all business communication applications, across a range of interfaces including PC, Telephone, Web or Mobile, thus simplifying the customer experience. More on Establishing Unified Communications »
Technology based on Computer Telephony Interaction (CTI) is essential to a well-managed, modern contact centre. Computer Telephony Interaction provides the abilitity to manage and use data efficiently, which is central to the effectiveness of every interaction, to customer perception and to call times. More on Initiating Computer Telephony Interaction »
Interactive Voice Response (IVR) is a technology that automates interaction with telephone callers. Organisations are increasingly turning to Interactive Voice Response to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company, thus saving themselves time while at the same time offering an improved, standardised service. More on Establishing Interactive Voice Response »
Teleworking solutions provide employees with access to the corporate voice and data network from home or on the road, seamlessly retaining all of the features and functionality enjoyed at the office. 1st Communications Nortel Teleworker Solutions offer a simple, scalable and secure solution for remote and home-based employees. More on Instituting Teleworking »
Wireless Solutions allow users with authorised access to the network to make and receive calls at any location covered by such a wireless solution, thus providing the freedom and flexibility to work where it is most convenient to do so. More on Setting up Wireless »
1st Communications offers businesses Nortel Communication Solutions that provide the flexibility and agility needed to support the network resiliency and availability requirements of a competitive organisation. More on Ensuring Network Continuity »
Please feel free to contact us or request a call back for an informal discussion about how our various communication solutions can be tailored to your individual needs. Alternately you can call us on 0800 0684 880.
Sir George Monoux College turned to 1st Communications to install a new Nortel BCM 400 on to their network. More »
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